Privacy, cookies, and third party services
Our use of your data, cookies, and external services: what you should know, and how to opt out if you want to.
- Who gets to see my email address?
- If you submit a problem, we pass on your details, and details of the problem, to the council contact or contacts responsible for the area where you located the problem, or other relevant body (for example, in most of London we send reports via the central London Report-It service, who may also publish the public details of your report). Other than the council, who obviously get your email address, only people we authorise to view the FixMyStreet administration interface will be able to see your email address and they will never use it for anything other than to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, unless we are obliged to by law. Your name, given in the name field, will not be published anywhere unless you let us (if you give your name elsewhere, e.g. in the public details section, it will be publicly available).
- Will you send nasty, brutish spam to my email address?
- Never. We will email you if someone leaves an update on a problem you’ve reported, and send you a questionnaire email four weeks after you submit a problem, asking for a status update; we’ll only ever send you emails in relation to your problem or in relation to our services. You have the option to opt-out of email communications that are unrelated to FixMyStreet.
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies; many websites do this. We use this information to, for example, remember you have logged in so you don't need to do that on every page, or to measure how people use the website so we can improve it and make sure it works properly. Below, we list the cookies and services that this site can use.
|fixmystreet_app_session||A random unique identifier||When browser is closed, or four weeks if “Keep me signed in” is ticked|
Google’s Official Statement about Analytics Data
Bits of wording taken from the gov.uk cookies page (under the Open Government Licence).